Messages everywhere. Context nowhere.
Give every customer a full story.
Bring messages, past conversations, requests and callbacks into one customer view. Start with what you already know.
CUSTOMER SERVICE, CONNECTED.
One inbox.
Full picture.
Every message and call. The right person responsible. A clear path to resolution. Bring your channels, team and customer history together, with AI to support the work.
Arabic & English, from the first conversation to the final report.
01Every message, together.
✓Clarity for the whole team.
FROM SCATTERED TO CONNECTEDMeet customers where they are
Explore connections- WhatsAppBusiness messaging
- FacebookMessenger
- InstagramMessages & comments
- Social commentsFacebook & Instagram
- TelegramScoped add-on
- EmailScoped add-on
- Website chatScoped add-on
- SMSProvider integration
Telegram, email and website chat are separately scoped add-ons. SMS requires provider integration and testing.
LESS CHASING. MORE RESOLVING.
Great service doesn't happen
in disconnected conversations.
Everyone saw it. Nobody owned it.
Make responsibility unmistakable.
One conversation, one responsible agent. Route work to available people, rebalance waiting conversations and keep handovers visible.
A reply sent. A problem still open.
Follow the work through to a decision.
Turn issues into referenced cases, send them to the responsible department, and record its decision before the case can close.
THE WHOLE SERVICE JOURNEY
A conversation is just the beginning.
Connect the front line to the people who can solve the problem. Every step has an owner. Every decision stays with the customer.
01
A customer reaches out
The message joins your shared inbox.
02
The right person takes ownership
Routing follows readiness, queues and capacity.
03
The responsible department decides
A referenced case, with a 24-hour response target.
✓
The customer gets a clear outcome
Reply, follow up and keep the resolution on record.
INTRODUCING THE IN-APP PHONE
Your hotline.
Now inside Inboxful.
Put on your headset. Answer, transfer and place calls from the same workspace where your team knows the customer.
Keep the conversation and the context together: who is calling, what happened before and which requests still need attention.
Explore the phone in your demoONE CONNECTED CALL WORKFLOW
Customer history
Open cases
Browser + headset
- 01Answer
- 02Assist
- 03Transfer
- 04Wrap up
Every call belongs in the customer story.
Handle the call, right here.
Answer or decline, mute, hold and use the keypad. Dial a number or click to call from a customer profile or an open callback.
A better handover.
Transfer directly, or speak to your colleague first. Link agent readiness to the hotline queue so availability is reflected in call routing.
The call ends. Context stays.
Save the outcome and a wrap-up note against the call. Keep call history, recordings and missed-call callbacks connected to the customer.
Configured, test required. The in-app phone connects to a configured Grandstream UCM hotline. We set up your extensions and verify trial calls at your site before enabling it for the team.
MEET YOUR NEW WORKSPACE
A full picture. In every role.
Explore the everyday work Inboxful brings together.
01 / 05Many channels.
Many channels.
One place to respond.
Handle WhatsApp, Messenger, Instagram messages and social comments with the customer's history beside you.
- One conversation, one responsible agent
- Previous conversations, internal notes and approved answers
- Labels, snooze and clear handovers
Real product screens with fictional Nile Home data. Select a screen to enlarge.
INTELLIGENCE, WITH A CLEAR ROLE
Help for your people. Answers for your customers.
Give your team a head start on complex conversations and let approved knowledge handle familiar questions. Two distinct tools, with you in control.
FOR YOUR TEAM
AI Agent · your AI assistant
From a long conversation to a confident reply.
Understand the customer's conversation, summarise the context and prepare a reply grounded in your approved knowledge. Your employee reviews, adjusts and sends.
- Summaries and draft replies in Arabic and English
- Suggested cases or handovers, with the sources used
- Administrator controls, daily limits and a private simulation
Understand›Draft›You send
The AI Agent never sends a reply on its own.
FOR RECURRING QUESTIONS
Chatbot · approved answers, ready
Answer the familiar. Leave the judgment to people.
Turn your approved knowledge base into consistent answers. Drafts are the default; an administrator can enable automatic replies for clearly matched questions.
- Matched answers in private WhatsApp, Messenger and Instagram messages
- Unknown questions, complaints and human requests wait for your team
- Automatic answers stop when a team member replies
Approved knowledge›Matched answer
Your team takes over when a person is needed.
See the assistant and Chatbot work with a real service scenario in your live demo.
See both in actionBUILT FOR THE WORK BETWEEN MESSAGES
More than a place to reply.
For service teams, branch networks and growing businesses that need their customer operations to work as one.
Know the customer
A shared history of messages, calls, cases and files, with customer segments and linked identities across channels.
Keep work moving
Queues, business hours, reply targets and automatic assignment. Waiting conversations move when the current owner cannot respond.
Make follow-up part of the job
Owned callbacks, due dates and case timelines keep unfinished work visible after the conversation ends.
Raise the quality of every reply
Approved knowledge, AI drafts for review, supervisor quality checks and customer surveys support a consistent service standard.
Reconnect with purpose
Reach customer segments with consent-based WhatsApp campaigns and text templates, with delivery status in view.
Feel at home, in both languages
Full Arabic and English interfaces, your company's identity alongside Inboxful, and bilingual guides inside the workspace.
CONNECTED TO YOUR BUSINESS
Your channels. Your systems. One working picture.
Start with the channels your customers already use. Bring the business context your team needs into the same conversation.
Discuss your connectionsYour messaging channels
WhatsApp, Facebook Messenger, Instagram messages and social comments. Each connection uses your own business accounts and permissions.
Public Facebook comment replies require the relevant Meta permission.Your ERP, whichever it is
Bring customer and order lookups into the customer profile. We scope the connection and map the fields with your IT team using your system's available API.
Your hotline
Connect Grandstream UCM calls with the customer timeline, ringing alerts, recordings and missed-call follow-up. Installation follows a site survey and acceptance calls.
The rest of your operation
Signed system events and Excel or CSV exports help connect other workflows. Telegram, email and website chat are separately scoped add-ons. SMS requires a provider integration and acceptance testing before live use.
A PRACTICAL START
Built around the way your team works.
Show us your workflow
Walk through your channels, team structure and the customer problems you need to solve.
See your use case in action
A guided live demo focused on the work that matters to your company, in Arabic or English.
Connect, train and launch
Agree the scope, configure your workspace, train the team online and test the real customer journey.
A FEW GOOD QUESTIONS
Before we talk.
Is Inboxful only for a call centre?
No. It supports customer service and sales enquiries across messaging channels, branches and responsible departments. The hotline connection is available when your operation needs it.
What is the difference between the Chatbot and the AI Agent?
The Chatbot uses approved knowledge-base answers. It drafts by default; an administrator can enable matched automatic answers until a team member replies. The AI Agent understands and summarises the conversation and drafts for a human agent, who reviews and sends the reply.
Can we use our own accounts, branding and customer data?
Yes. Connections use your business accounts. Your logo and colours appear alongside Inboxful, roles control access, and your company's customer data remains yours and can be exported.
Can agents answer calls inside Inboxful?
The in-app phone is built for answering, transferring and placing calls through a configured Grandstream connection. Its current status is configured, test required. We validate trial calls at your site before enabling it for daily use. Voice-note transcription is also built and being tested.
LET'S MAKE THE PICTURE CLEAR
See what connected service could look like for you.
Tell us about your team. We'll show you the conversations, workflows and reports that fit your operation.
AB
Ahmed AlBokharyYour Inboxful contact